Refund policy

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us at winston@winstonele.in or call us on +91-8882694584 (10am - 6pm)

In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

 

Cancellation post shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us on winston@winstonele.in or call us on +91-8882694584 (10am - 6pm)

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.

 

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a refund through Winston coupons, which can be used during future purchases. This process will be completed within 24-48 business hours of us receiving the products back.

 

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns, Replacements and Refunds

 

How do I return an item purchased on Winston?

You can raise a replacement request of a product within 3 days of its delivery. We also accept partial replacements wherein you can raise a request for one or all products in your order.

 

• Step 1: Contact our Customer Support team via email (winston@winstonele.in) within 3 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. 

Please Note: Refund for a return is only applicable in case the product that has to be exchanged is out of stock. In other cases, replacement will be provided.

 

Which are the items eligible to be returned & exchanged?

Returns are accepted for replacement only in the following conditions:

• Manufacturing defect in the product/s (within the warranty period)
• Delivery of product/s in damaged condition (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
• Delivery of a defective or malfunctioning product/s (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
• Delivery of a product which is different to what was displayed on the digital platform (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)

 

Which are the items that cannot be returned & exchanged?

Consecutively, Returns are not accepted in the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If the product is used then the return will not be initiated until and unless there is any manufacturing defect in the product and video would be required for the same.
• Free product(s) provided by brand :  If there is/are free product(s) offered with your order then at the time of the return, the free product(s) should also be sent with the original order otherwise return will not be accepted.
• Defective products that are covered under Seller/Manufacturer’s warranty
• Please Note: Bikini trimmer is a non-returnable product due to hygienic reasons. However, if the product is in warranty and you experience any improper working of product then you can claim replacement by sending the video of the same.

 

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, If you still have received an item in a damaged/defective condition or have received a wrong product then you can initiate with the replacement request.

Follow a few simple steps to initiate your return/replacement within 3 days of receiving the order:

• Step 1: Contact our Customer Support team via email (support@winstonele.in) within 3 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to replace the defective/wrong items in your order. Kindly share an unboxing video and an image of the product with the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

 

Note: Your request will only be processed when you send us the video of unboxing and an image of the defective/damaged/wrong product.

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

A replacement request can be created at item level and if you have ordered multiple items, you can initiate a replacement for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

 

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

 

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we provide the hassle-free option of refund through Winston coupons, which can be used during future purchases. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. 

 

Register your warranty here: winston warranty registration

Personal Care Appliances Warranty details:

• For warranty claims you will need to submit a proof of purchase in the form of purchase details.
• This warranty does not apply to accessories supplied with the product.
• This warranty applies only to the original purchaser and may not be transferred.
• Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.

 

Personal Care Appliances Warranty is void if:

• the unit has been dropped, damaged or dropped in water.
• any part of the unit has been opened or repaired or altered or tampered with.
• product has been used for trade, industrial, professional or hire purposes or any other uses.
• the product has sustained damage through foreign objects, substances or accidents.